Blog de Reclamações

portugalium@sapo.pt

junho 08, 2005

Isto também me aconteceu a mim!

A PT Está a roubar-me descaradamente!! Incompetentes!!
escrito por Xanubina Pontuação: / 0

Tuesday, 31 de May de 2005



Estou danada, fula...furibunda com os Srs da PT-Portugal Telecom.
Porquê? Eu conto a história desde o princípio.
Dia 7 de Abril faço uma encomenda via net de um Kit-ADSL Sapo PT 1ª vez. Telefono a confirmar a recepção do pedido e a perguntar quantos dias demoram a entregar o Kit e a fazer a instalação. Depois da recepção do KIT 5 dias foi a resposta.
Alguns dias mais tarde recebo-o pelo correio à cobrança.
Levantei a encomenda e paguei 25 €.
Duas semanas mais tarde estranhando que nunca mais me contactem para me instalar a linha, ligo para a PT e espanto dos espantos...tinha-se extraviado o pedido...
Depois de o refazer é-me dito que dentro de 3 dias me contactam para me dizerem o dia e a hora a que me vão instalar a linha em casa.
Passam os 3 dias e outros tantos ...e nada.
Ligo de novo e dizem-me que o prazo ainda não passou uma vez que o pedido foi feito apenas no dia...19 e que o normal era demorar de 8 a 15 dias.
Deu-me uma fúria!!!
E reclamei e voltei a reclamar, exigi que me pussessem a falar com um responsável ...enfim descarreguei toda a raiva acumulada pelo mau serviço prestado pela PT. Eles é que extraviam o pedido, dizem-me que realmente a culpa foi deles e depois têm o descaramento de me dizerem que o prazo ainda não terminou?
Com todas estas andanças de telefonemas para o 16200 passou-se um mês!
Finalmente instalam-me a linha no dia 6 de Maio, ou seja um mês depois do pedido que me tinham dito demorar 5 dias depois de receber o KIT.
Hoje recebi a primeira factura...e espanto dos espantos...além da assinatura e da ADSL e mais uma data de coisas que eles inventam para nos tirar dinheiro...eis que algo me chama a atenção...
AQUISIÇÃO DE EQUIPAMENTOS.............21€
Alto...que raio é isto?
Aquisição de equipamentos?? Quais equipamentos???
A promoção era a seguinte:
Linha ADSL, oferta de telefone sem fios,e mais uns pózinhos...tudo isso 25€
Agora na 1ª factura vem AQUISIÇÃO DE EQUIPAMENTOS...+ 21€???

MAS ESTÃO A BRINCAR COMIGO???

Ligo uma vez mais 16200...do outro lado atende-me e quando pergunto a que se deve os 21€ respondem-me...é o KIT ADSL PT 1ª vez que tem instalado!!!
O quê???
Mas vocês são mesmo vigaristas ou apenas incompetentes???
Eu JÁ PAGUEI!!!
Como é que isso é possível?? Isso é pago na 1ª factura, não é pago ao técnico que o foi instalar...
-Pois não, respondi eu, foi pago nos correios quando me foi enviado à cobrança...ou acha que me entregavam a encomenda se não pagasse??
Mas foi enviado pelo correio?? Porquê??
Porque fiz o pedido via net...e nesses casos é enviado pelo correio...não sabia??
Aguarde um momento por favor...
Depois de ouvir uma data de tempo uma música horrível...
Obrigado por ter aguardado...se por acaso pagou MESMO isso pelo correio, deve ter um documento comprovativo não?
Tenho a factura de PRONTO PAGAMENTO que vinha junto ao KIT ...
Pode-me mandar por fax para confirmar??
(Já começo a ficar extremamente mal humorada...)
Não, não posso porque não tenho fax...mas posso-lhe mandar por email...
RESPOSTA DA ASSISTENTE DA PT:
Por email não é possível porque não temos email...
ah...não têm email?? Mas que raio de empresa são vocês? A PT não tem emails para que os clientes possam usar num caso destes??
Tem que me mandar um comprovativo em como realmente pagou o KIT e que o mesmo lhe foi enviado por correio, para termos a certeza e então...se for caso disso lhe devolvermos os 21€...mas vai ter que os pagar primeiro...

Resultado depois de muito insistir lá aceitou ficar com o nº da factura que comprova o pagamento do KIT e vai ver o que fazer...se for preciso volta a ligar-me.

Resultado vou ter que pagar pela SEGUNDA VEZ, o KIT e talvez mais tarde, quando eles se lembrarem, talvez depois de eu ligar umas cem vezes a reclamar, eles me devolvam os 21€...mas de qualquer forma deveriam devolver-me os 21€ e os juros do tempo que me retiveram...ILEGALMENTE esse valor.
Resumindo...como podemos confiar na PT que nos tenta LESAR...a toda a hora??
SÃO UNS INCOMPETENTES...no mínimo porque sem muito esforço poderia achar que me estão a querer vigarizar!!
Cada dia que passar sem que eles me devolvam os 21€ vou chamar-lhes VIGARISTAS, INCOMPETENTES...e mais uns Mimos...
Raios os partam!!!

http://lugarencantado.pthosting.com/
e
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72 reclamações

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Venho já reclamar três coisas:
1ª - Não gosto do texto centrado (Não dá jeito nenhum para ler)
2ª - Este sistema de comentários é porreiro mas não vale nada... (prefiro o HaloScan - é mais prático)
3ª - Os posts muito compridos (que é o caso) ficam como o peixe espada...

Tenho dito ;-))

 
Às 02:47, Blogger Espectacologica vai reclamar...

O que não gostas mudas, 'tá bem?
Se eu não gostar, mudo, 'tá bem?
É válido para todos, tá bem?
:)

(Quanto muito divertimo-nos a andar os 3 ao estalo com o template, ou isso...)
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Às 02:49, Blogger Espectacologica vai reclamar...

HaloScan... hj não me apetece! :)
Quem sabe não recebeste um mail e quem sabe não te vai apetecer tratar disso, n'é?
eheheheh

Tenho dito ;)

 
Às 17:18, Anonymous Xanu vai reclamar...

E eu venho reclamar dessa fotografia horrorosa (foto do Maizum...pois está claro!!)...hoje à noite vou ter pesadelos cada vez que me lembrar dessa "coisa" horrorosa!!

 
Às 18:08, Blogger Maizum vai reclamar...

Ó Xanu, suponho que quando te referes a essa "coisa" te estejas a referir à foto (propriamente dita). Quanto a ela (foto) ser horrorosa até posso concordar (são gostos...). Quanto ao facto de te lembrares de mim durante a noite, aí já não posso fazer nada... digo eu... ;-))

 
Às 00:49, Anonymous Xanu vai reclamar...

Claro que essa "coisa" é a fotografia..claro que se a fotografia é tua...(cruzes, credo, que horror!!) tenho que me lembrar de ti e os pesadelos que vou ter serão provocados por ti...certo?Tás lindo, tás!!

 
Às 01:15, Blogger Maizum vai reclamar...

Ó Xanu.... vai dar banho à foca...

 
Às 01:24, Blogger Maizum vai reclamar...

Isto não é uma reclamação, é um simples pensamento:
Se há coisa que eu não suporto é a estupidez...
Dasssss

 
Às 07:30, Blogger Reporter vai reclamar...

Inconvenientes do universo PT, dono das comunicações e não só, senhores da vigarice e do quero lá saber, etc.
Sabemos que a TVCabo é do Grupo PT.
Sem dúvida que incompetência e vigarice é com o Grupo PT.
Xanu, chegou a tua vez de os enganares. Força. Sem medos.
Bjs.

 
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Às 21:42, Anonymous Anónimo vai reclamar...

Nao adianta insultar tanto os assistentes, ai é que as situaçoes nao sao tratadas. Se houver modos e respeito por quem esta a trabalhar, a situaçao fica resolvida apos analise.
Nao se esqueçam que situaçoes como estas nao dependem dos simples assistentes que dao a voz ao telefone para esconder a cara dos administrativos da PT, que só lhes fica bem é o fato e a gravata, porque a inteligençia ficou na sala de formaçao.

Mais uma vez apelo, os assistentes nao teem culpa.

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